Bypass the system using the valves based on your installation date, then contact us at 1300 137 011 (Option #4)
In case of leaks or emergencies, your whole house system can be bypassed. Bypassing the system means water will flow directly to your home without passing through the filters. Follow the steps below based on the model of your system:
For systems installed after September 2024:
- Valve 1: Open the front door of your system. Pull the lever towards you, as shown in this image: (Insert Picture).
- Valves 2 and 3: Open the top lid of your system. Pull the levers outwards and then turn them 90 degrees horizontally.
For systems installed between March 2024 and September 2024:
- Turn the butterfly valves to a 90-degree position to bypass the system.
For systems installed between March 2019 and March 2024:
- Open the top lid of your system. Locate the two bypass levers inside and turn them 90 degrees as indicated by the arrows.
Next Steps:
After finalising these first steps, please:
- Call 1300 137 011, Option #4
- Or fill out the Request Assistance Form.
We’re Here to Help
At Great Water Filters, your peace of mind is our priority.
If you're dealing with an unexpected water leak or a disruption caused by one of our systems, we understand how stressful it can be. Please rest assured that we’re committed to resolving your issue as quickly as possible.
By filling out the emergency form, you’re taking the first step toward getting everything back to normal.
Our team is ready to jump into action and provide the support you need, because your comfort and satisfaction mean the world to us.
Let us take care of it so you can breathe a little easier.