Turn off the water supply tap located under the sink by rotating the blue or black lever 90 degrees, then contact us at 1300 137 011 (Option #4)
In case of leaks or emergencies, please turn off the water supply to the system immediately. Follow these steps to prevent further leaks:
Steps to Stop the Leak:
- Locate the water supply tap under the sink, typically on the wall and connected to your cold water feed.
- Identify the blue or black lever on the tap.
- Turn the lever 90 degrees to shut off the water supply. This will stop water from entering the filter system and prevent further leaking.
Next Steps:
After turning off the water supply, please:
- Call 1300 137 011, Option #4
- Or fill out the Request Assistance Form.
We’re Here to Help
At Great Water Filters, your peace of mind is our priority.
If you're dealing with an unexpected water leak or disruption caused by one of our systems, we understand how stressful it can be. Rest assured, we’re committed to resolving your issue quickly and effectively.
By reaching out or filling out the emergency form, you’re taking the first step toward getting everything back to normal.
Let us handle it so you can relax knowing we’re here for you.